· Be straightforward- State the problem and not how much you are frustrated.
· Offer a solution- Explain what you would like done to resolve the problem rather than leaving it up to the other person. For example " If it would be easier to send a duplicate invoice since the original seems missing" Don't say- " "You have lost the original invoice. …." Many people don't understand when to stop complaining. Even if the other person is wrong offer a solution to get out of the . The offender will also be happy that you didn't make a issue out of his mistake.
· Stay Calm- Raising your voice and blood pressure won't be of much help to you or have a positive effect on a lackadaisical performer. This is because when you finish getting mad and stomping around you will still have to deal with the person who would then be even less likely to help solve the problem.
· Try a smile- Research suggests that people who walk around (or talk) with a smile have a much higher success rate at getting what they want.
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