Candor and directness are admirable qualities but sometimes tact works more effectively. If the issue is sensitive and can lead to confrontation tread a bit carefully. Use the following three diplomatic techniques especially if the issue is raised at your workplace:-
1. Lower your voice and control your tone-
Its true hostility can be conveyed in a whisper but that's less likely if you control/ soften your tone of voice.
2. Cushion the impact of criticism with expressions like "maybe" and "we might consider"- Such expressions can prompt an open response. For example-
"Maybe we can approach it another way" sounds much better.
3. Use the passive voice to focus on the issue not the individual-
Instead of :- You designed the concept to….
Try: - The concept seems designed to…
The words you choose and the way you deliver them can turn confrontation into resolution.
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